Melville Candy Company is committed to offering our customers with the best possible online shopping experience and customer service.

Free Ground Shipping
Transit Times
Rush Orders
Production and Delivery Times
Shipping Policy
Backorders
International Shipping
Return Policy

Free Ground Shipping:
To properly make sure you receive Free Ground Shipping on your order when you get to the Shipping & Payment Screen on checkout be sure to select Other Carries. This will allow you to check out without paying for shipping! We think you should not have to worry about paying shipping costs when shopping with MelvilleStore.com! Enjoy!!!

Free Ground Shipping orders are shipped by UPS Ground. Tracking codes are sent when the order is complete and can be tracked at UPS Tracking

Transit Times:

Transit Time Map (for UPS Ground shipping)
This map displays estimated transit times for orders shipped from Weymouth, MA. The number next to the colored Square on the bottom right indicates how many days it may take for the order to arrive in the area on the map that corresponds with the color of the square.

The count-down map, and chart are for estimation purposes only. They are not a promise or guarantee for the stated transit times. Actual results may vary according to UPS workload.

UPS estimates transit time by business days. Since UPS does not ship on Saturdays or Sundays, the actual delivery date may be different than the estimated transit time.

For example:
An order leaving MelvilleStore.com on a Friday for Boston will not arrive until Monday, even though it has a one day transit time.

An order leaving MelvilleStore.com on a Monday for San Diego will not arrive until the next Monday, even though the transit time is five days.

Barring exceptions, orders are usually shipped Monday through Friday around 4:30 p.m. EST. A one day transit time is 24 hours from the time of the shipment (excluding Saturdays and Sundays).

Rush Orders:
For customers that just can’t wait for out candy…Well we don’t blame you. Melville Candy Company creates your candy fresh every time you order, because of this it may take between 1-5 days before we ship. Most of our orders however ship within 1-2 days. However if you need it faster then that call us at 1-800-638-8063 and one of our Candy Helpers will be able to assist you in getting your candy even faster.

Production and Delivery Time:
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for San Diego, will not arrive until Monday, even though it has a one day transit time.

Ground shipping:
Orders for items such as Flavoring Spoons are usually shipped within 24 to 48 hours, excluding weekends. Orders for items such as individual shaped lollipops are usually shipped within 2-4 days. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm EST. If an order is placed before 5 PM EST, the order may ship out that same day. See Above for a UPS Ground shipping transit time map.

Express shipping (Next Day, 2nd Day, 3rd Day):
These orders are given top priority. Express orders are usually shipped within 24 hours, excluding weekends, in some circumstances it may not ship for up to 48 hours. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM EST. If an express order is placed before 12 PM EST, it may ship out that same day.

General Shipping Policy:
Our shipping charges are based on standard UPS, which are based on package weight, size, and distance shipped. To preview the shipping charges, enter the items you want to order into your shopping cart. When you're done, click on "check out." Signup or Enter your login information. Then click through until it says Shipping & Payment. Click on UPS Shipping from the dropdown box. This will display all available shipping costs.

MelvilleStore.com offers UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped in the United States.

Note: MelvilleStore.com can not ship to PO Boxes. Please make sure that the shipping address is not a PO Box.

Backorders:
For the items that we do keep in inventory…You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur.

Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.

International Shipping:
Melville Candy Company does ship internationally. Canadian customers should just continue through the regular checkout process and you will be billed accordingly. If you are from a country other then the United States or Canada please call as at 1-800-638-8063 or email info@melvillestore.com for a customized quote.

Return Policy:
All claims must be made within 5 days of receipt of the order. We will refund the cost of all merchandise returns that are received in unopened and undamaged condition, subject to a 20% restocking fee; however, we will not refund the cost of shipping. Please contact us before at 1-800-638-8063 in order to authorize a return. Returns will not be accepted unless prior approval. All returned merchandise must be shipped via prepaid freight to the following address:
Melville Candy Company
Attn: Returns
70 Finnell Drive, Unit 16
Weymouth, MA 02188

Cancellation of Placed Orders:
In the event that an order is cancelled more than twenty-four (24) hours after it has been placed, the purchaser may be responsible for a twenty (20) percent restocking fee.If the order is en route and delivery is refused, the customer will be responsible for the full cost of shipping.

Incorrect Shipping Addresses:
If an order is unable to be delivered due to an incorrect address as provided by purchaser, and returned to MelvilleStore.com, the purchaser will be responsible for the full cost of shipping as well as the twenty (20) percent restocking fee. This applies to orders that are being shipped to regular and third party recipients.

Wrong or Missing Items:
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by UPS tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.